Privacy Policy
Welcome aboard, fellow traveler! At
we take your privacy seriously, just like we take finding the perfect travel destination. Below, we outline how we handle your personal information with the utmost care.
What Information Do We Collect?
When you browse our website or engage with our services, we may collect personal information such as your name, email address, phone number, and billing details. We also gather non-personal information like your IP address and browsing habits to improve your experience.
How Do We Use Your Information?
Your information is our compass for providing top-notch services. We use it to process bookings, send you updates on travel deals, and tailor our offerings to your preferences. Rest assured, we never sell your data to third parties.
Cookies Ahoy!
Like sprinkles on a sundae, cookies make your online experience sweeter. We use them to remember your preferences and optimize our website. If you’re not a fan, you can adjust your browser settings accordingly.
Sharing Is Caring
We may share your information with trusted partners such as airlines and hotels to fulfill your travel requests. However, we only do so with your explicit consent and under strict confidentiality agreements.
Your Rights, Your Voyage
Ahoy, captain! You have the right to access, amend, or delete your personal information at any time. Just shoot us a message, and we’ll steer your data ship in the right direction.
Smooth Sailing Ahead
By using our website, you’re agreeing to this privacy policy. If you have any questions or concerns, don’t hesitate to drop anchor and reach out to our crew.
- Contact Us: If you have any questions or need assistance with your booking, please don’t hesitate to reach out to our customer service team at +216 31 210 766. We’re here to help!
Updates and Amendments
As the winds of change blow, so too may our privacy policy. We’ll notify you of any updates, ensuring you’re always in the loop.
Refund and Returns Policy
At , we understand that sometimes plans change, and we’re here to make the process as smooth as possible for you. Below you’ll find our Refund and Returns Policy to guide you through any adjustments you may need to make to your travel arrangements.
Refund Policy:
Cancellation Period: You may cancel your booking within 1 day of purchase for a full refund. Unless you got a Premium Economy or a Business tarif.
Refund Process: To initiate a refund, please contact our customer service team at “support@planetetours.com”. Refunds will be processed within 3 business days from the date of cancellation, and funds will be returned to the original method of payment.
Exceptions: Please note that certain bookings, such as non-refundable hotel reservations or airline tickets, may not be eligible for a refund. Additionally, refunds for cancellations made outside of the specified cancellation period may be subject to fees.
Returns Policy:
Unused Services: If you have purchased a travel package or service and decide not to use it, please inform us as soon as possible. Depending on the nature of the service, we may be able to provide a partial refund or credit for future bookings.
Change of Plans: If your travel plans change after booking, please contact us to discuss your options. We’ll do our best to accommodate your needs and find a solution that works for you.
Additional Information:
Modification Fees: Please be aware that modifications to your booking, such as changes to travel dates or destinations, may be subject to fees. These fees will vary depending on the nature of the modification and any applicable supplier policies.
Insurance: We strongly recommend purchasing travel insurance to protect yourself against unforeseen circumstances that may affect your trip, such as illness, natural disasters, or travel disruptions.
Contact Us: If you have any questions or need assistance with your booking, please don’t hesitate to reach out to our customer service team at +216 31 210 766. We’re here to help!
Bon Voyage!
Thanks for entrusting with your travel dreams and personal information. We promise to keep your data safe and secure as we navigate the vast seas of the internet.