At 
, we understand that sometimes plans change, and we’re here to make the process as smooth as possible for you. Below you’ll find our Refund and Returns Policy to guide you through any adjustments you may need to make to your travel arrangements.
Refund Policy:
Cancellation Period: You may cancel your booking within 1 day of purchase for a full refund. Unless you got a Premium Economy or a Business tarif.
Refund Process: To initiate a refund, please contact our customer service team at “support@planetetours.com”. Refunds will be processed within 3 business days from the date of cancellation, and funds will be returned to the original method of payment.
Exceptions: Please note that certain bookings, such as non-refundable hotel reservations or airline tickets, may not be eligible for a refund. Additionally, refunds for cancellations made outside of the specified cancellation period may be subject to fees.
Returns Policy:
Unused Services: If you have purchased a travel package or service and decide not to use it, please inform us as soon as possible. Depending on the nature of the service, we may be able to provide a partial refund or credit for future bookings.
Change of Plans: If your travel plans change after booking, please contact us to discuss your options. We’ll do our best to accommodate your needs and find a solution that works for you.
Additional Information:
Modification Fees: Please be aware that modifications to your booking, such as changes to travel dates or destinations, may be subject to fees. These fees will vary depending on the nature of the modification and any applicable supplier policies.
Insurance: We strongly recommend purchasing travel insurance to protect yourself against unforeseen circumstances that may affect your trip, such as illness, natural disasters, or travel disruptions.
Contact Us: If you have any questions or need assistance with your booking, please don’t hesitate to reach out to our customer service team at +216 31 210 766. We’re here to help!